tag:status.retalia.cloud,2005:/history Retalia Solutions Status - Incident history 2026-08-16T20:00:00.000+00:00 Retalia Solutions tag:status.retalia.cloud,2005:Maintenance/cmsn1gkb218jj1apqga7pawm4 2026-08-16T20:00:00.000+00:00 2026-08-10T09:38:10.012+00:00 Retalia Infrastructure Maintenance Type: Maintenance

Duration: 45 minutes

Affected Components: Public API, TOP, POP, POS, Portal

Aug 10, 09:38:10 GMT+0
Identified - Retalia will be undergoing critical infrastructure maintenance starting at **8:00 PM BST on Sunday, 16th August 2026**, and is expected to last approximately **1.5 hours**. During this period, Retalia may experience temporary service interruptions or outages. No issues are expected once the maintenance has been completed..

Aug 16, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 16, 20:44:56 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.retalia.cloud,2005:Incident/cmqezwg8709ho2ip9t315ey3l 2026-06-15T07:00:00.000+00:00 2026-06-15T07:00:00.000+00:00 Retalia Performance Degraded Type: Incident

Duration: 2 hours and 48 minutes

Affected Components: Public API, Portal, POS, SQL

Jun 15, 07:00:00 GMT+0
Monitoring - Following the identification of severe platform performance degradation, we traced the issue to the queries powering the at-a-glance KPI section of the Portal dashboard. To restore platform stability, the KPI section has been disabled. The remainder of the Portal remains fully available. There are currently no plans to re-enable this functionality until a redesigned solution has been implemented and successfully passed load and performance testing..

Jun 15, 09:47:34 GMT+0
Resolved - This incident has been resolved..

Jun 15, 09:49:44 GMT+0
Postmortem - We traced the issue to the queries powering the at-a-glance KPI section of the Portal dashboard. The KPI section has been disabled. There are currently no plans to re-enable this functionality until a redesigned solution has been implemented and successfully passed load and performance testing..

]]> tag:status.retalia.cloud,2005:Maintenance/cmoiap4s6003o19tzmdjacd3v 2026-05-10T20:00:00.000+00:00 2026-05-10T20:00:00.000+00:00 Retalia Infrastructure Maintenance Type: Maintenance

Duration: 57 minutes

Affected Components: Public API, TOP, POP, Portal, POS, SQL

May 10, 20:00:00 GMT+0
Identified - Retalia will be undergoing critical infrastructure maintenance starting at **8:00 PM BST on Sunday, 10th May 2026**, and is expected to last approximately **1.5 hours**. During this period, Retalia may experience temporary service interruptions or outages. No issues are expected once the maintenance has been completed..

May 10, 20:56:40 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.retalia.cloud,2005:Maintenance/cmm0s4vt3018e31y1k4iqyppa 2026-03-08T21:00:00.000+00:00 2026-03-08T21:00:00.000+00:00 Retalia Infrastructure Maintenance Type: Maintenance

Duration: 1 hour and 9 minutes

Affected Components: Public API, TOP, POP, Portal, POS, SQL

Mar 8, 21:00:00 GMT+0
Identified - Retalia will be undergoing critical infrastructure maintenance starting at **9:00 PM BST on Sunday, 8th March 2026**, and is expected to last approximately **1.5 hours**. During this period, Retalia may experience temporary service interruptions or outages. No issues are expected once the maintenance has been completed..

Mar 8, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 8, 22:09:06 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.retalia.cloud,2005:Maintenance/cmifyenuc00i12xsxn4k8lvlq 2025-12-07T21:00:00.000+00:00 2025-12-07T21:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 1 hour and 8 minutes

Affected Components: TOP, POP, Public API, Portal, POS

Dec 7, 21:00:00 GMT+0
Identified - We will be performing planned platform maintenance to ensure ongoing security, stability, and performance. **Impact:** All services will remain available. We do not expect user-facing downtime, although brief moments of reduced responsiveness may occur..

Dec 7, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 7, 22:07:55 GMT+0
Completed - Maintenance has completed successfully. Apologies for any service-outage alerts that were triggered during this time..

]]> tag:status.retalia.cloud,2005:Maintenance/cmf151fk2001j10p8y1769k92 2025-09-07T20:00:00.000+00:00 2025-09-07T20:00:01.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 30 minutes

Affected Components: POS, TOP, POP, Portal, Public API

Sep 7, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 7, 20:00:00 GMT+0
Identified - We’ll be performing a scheduled maintenance update that requires brief backend service restarts. * **When:** **Sunday, 7 September 2025, 9:00 PM** (Europe/London) * **Expected duration:** \~30 minutes * **Impact:** Due to backend restarts all services may be affected during this time. We’ll monitor throughout and post a note once complete. Thanks for your patience..

Sep 7, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.retalia.cloud,2005:Maintenance/cm8wzp9wq000qu2ro568lfnn2 2025-03-31T20:00:00.000+00:00 2025-03-31T20:00:01.000+00:00 Imagine Infrastructure Maintenance Type: Maintenance

Duration: 4 hours

Affected Components: POS, TOP, POP, SQL, Third Party: Shopify → Shopify Admin, Portal, Public API

Mar 31, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 1, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 31, 20:00:00 GMT+0
Identified - Imagine will be undergoing critical infrastructure maintenance from 10:00 PM BST on Monday, 31st March 2025 to 1:00 AM BST on Tuesday, 1st April 2025 (a 4-hour window). During this time, Imagine will be unavailable. No changes are expected after the maintenance is complete..

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