Retalia Solutions Status - Incident history https://status.retalia.cloud Retalia Solutions Sun, 8 Mar 2026 21:00:00 +0000 Retalia Infrastructure Maintenance Type: Maintenance Duration: 1 hour and 9 minutes Affected Components: Public API, TOP, POP, Portal, POS, SQL Mar 8, 21:00:00 GMT+0 - Identified - Retalia will be undergoing critical infrastructure maintenance starting at **9:00 PM BST on Sunday, 8th March 2026**, and is expected to last approximately **1.5 hours**. During this period, Retalia may experience temporary service interruptions or outages. No issues are expected once the maintenance has been completed. Mar 8, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 22:09:06 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 9 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Retalia will be undergoing critical infrastructure maintenance starting at **9:00 PM BST on Sunday, 8th March 2026**, and is expected to last approximately **1.5 hours**. During this period, Retalia may experience temporary service interruptions or outages. No issues are expected once the maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>22:09:06</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 8 Mar 2026 21:00:00 +0000 https://status.retalia.cloud/maintenance/cmm0s4vt3018e31y1k4iqyppa https://status.retalia.cloud/maintenance/cmm0s4vt3018e31y1k4iqyppa Scheduled Maintenance Type: Maintenance Duration: 1 hour and 8 minutes Affected Components: TOP, POP, Public API, Portal, POS Dec 7, 21:00:00 GMT+0 - Identified - We will be performing planned platform maintenance to ensure ongoing security, stability, and performance. **Impact:** All services will remain available. We do not expect user-facing downtime, although brief moments of reduced responsiveness may occur. Dec 7, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 7, 22:07:55 GMT+0 - Completed - Maintenance has completed successfully. Apologies for any service-outage alerts that were triggered during this time. Type: Maintenance

Duration: 1 hour and 8 minutes

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing planned platform maintenance to ensure ongoing security, stability, and performance. **Impact:** All services will remain available. We do not expect user-facing downtime, although brief moments of reduced responsiveness may occur..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:07:55</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Apologies for any service-outage alerts that were triggered during this time..</p> ]]> Sun, 7 Dec 2025 21:00:00 +0000 https://status.retalia.cloud/maintenance/cmifyenuc00i12xsxn4k8lvlq https://status.retalia.cloud/maintenance/cmifyenuc00i12xsxn4k8lvlq Cloudflare Outage Type: Incident Duration: 2 hours and 54 minutes Affected Components: TOP, Portal, POP, Public API, POS Nov 18, 11:30:00 GMT+0 - Investigating - Our platform relies on Cloudflare for DNS and edge network delivery. During the referenced Cloudflare incident, Cloudflare experienced a global network issue that caused requests to our domain to fail before reaching our infrastructure. Our internal systems remained healthy and fully operational, but due to Cloudflare’s network degradation, end-users were unable to reach our service for the duration of the outage. Nov 18, 14:24:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 54 minutes

Affected Components: , , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Our platform relies on Cloudflare for DNS and edge network delivery. During the referenced Cloudflare incident, Cloudflare experienced a global network issue that caused requests to our domain to fail before reaching our infrastructure. Our internal systems remained healthy and fully operational, but due to Cloudflare’s network degradation, end-users were unable to reach our service for the duration of the outage..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:24:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 11:30:00 +0000 https://status.retalia.cloud/incident/cmi4p2xum002otdbxbcmngnnn https://status.retalia.cloud/incident/cmi4p2xum002otdbxbcmngnnn Scheduled Maintenance Type: Maintenance Duration: 30 minutes Affected Components: POS, TOP, POP, Portal, Public API Sep 7, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 7, 20:00:00 GMT+0 - Identified - We’ll be performing a scheduled maintenance update that requires brief backend service restarts. * **When:** **Sunday, 7 September 2025, 9:00 PM** (Europe/London) * **Expected duration:** \~30 minutes * **Impact:** Due to backend restarts all services may be affected during this time. We’ll monitor throughout and post a note once complete. Thanks for your patience. Sep 7, 20:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’ll be performing a scheduled maintenance update that requires brief backend service restarts. * **When:** **Sunday, 7 September 2025, 9:00 PM** (Europe/London) * **Expected duration:** \~30 minutes * **Impact:** Due to backend restarts all services may be affected during this time. We’ll monitor throughout and post a note once complete. Thanks for your patience..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 7 Sep 2025 20:00:00 +0000 https://status.retalia.cloud/maintenance/cmf151fk2001j10p8y1769k92 https://status.retalia.cloud/maintenance/cmf151fk2001j10p8y1769k92 Imagine Infrastructure Maintenance Type: Maintenance Duration: 4 hours Affected Components: POS, TOP, POP, SQL, Third Party: Shopify → Shopify Admin, Portal, Public API Mar 31, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 1, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 31, 20:00:00 GMT+0 - Identified - Imagine will be undergoing critical infrastructure maintenance from 10:00 PM BST on Monday, 31st March 2025 to 1:00 AM BST on Tuesday, 1st April 2025 (a 4-hour window). During this time, Imagine will be unavailable. No changes are expected after the maintenance is complete. Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , ,

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Imagine will be undergoing critical infrastructure maintenance from 10:00 PM BST on Monday, 31st March 2025 to 1:00 AM BST on Tuesday, 1st April 2025 (a 4-hour window). During this time, Imagine will be unavailable. No changes are expected after the maintenance is complete..</p> ]]> Mon, 31 Mar 2025 20:00:00 +0000 https://status.retalia.cloud/maintenance/cm8wzp9wq000qu2ro568lfnn2 https://status.retalia.cloud/maintenance/cm8wzp9wq000qu2ro568lfnn2