Retalia Solutions Status - Incident history https://status.retalia.cloud Retalia Solutions Sun, 16 Aug 2026 20:00:00 +0000 Retalia Infrastructure Maintenance Type: Maintenance Duration: 45 minutes Affected Components: Public API, TOP, POP, POS, Portal Aug 10, 09:38:10 GMT+0 - Identified - Retalia will be undergoing critical infrastructure maintenance starting at **8:00 PM BST on Sunday, 16th August 2026**, and is expected to last approximately **1.5 hours**. During this period, Retalia may experience temporary service interruptions or outages. No issues are expected once the maintenance has been completed. Aug 16, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 16, 20:44:56 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 45 minutes

Affected Components: , , , ,

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>09:38:10</var> GMT+0</small><br><strong>Identified</strong> - Retalia will be undergoing critical infrastructure maintenance starting at **8:00 PM BST on Sunday, 16th August 2026**, and is expected to last approximately **1.5 hours**. During this period, Retalia may experience temporary service interruptions or outages. No issues are expected once the maintenance has been completed..</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>20:44:56</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 16 Aug 2026 20:00:00 +0000 https://status.retalia.cloud/maintenance/cmsn1gkb218jj1apqga7pawm4 https://status.retalia.cloud/maintenance/cmsn1gkb218jj1apqga7pawm4 Retalia Performance Degraded Type: Incident Duration: 2 hours and 48 minutes Affected Components: Public API, Portal, POS, SQL Jun 15, 07:00:00 GMT+0 - Monitoring - Following the identification of severe platform performance degradation, we traced the issue to the queries powering the at-a-glance KPI section of the Portal dashboard. To restore platform stability, the KPI section has been disabled. The remainder of the Portal remains fully available. There are currently no plans to re-enable this functionality until a redesigned solution has been implemented and successfully passed load and performance testing. Jun 15, 09:47:34 GMT+0 - Resolved - This incident has been resolved. Jun 15, 09:49:44 GMT+0 - Postmortem - We traced the issue to the queries powering the at-a-glance KPI section of the Portal dashboard. The KPI section has been disabled. There are currently no plans to re-enable this functionality until a redesigned solution has been implemented and successfully passed load and performance testing. Type: Incident

Duration: 2 hours and 48 minutes

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Following the identification of severe platform performance degradation, we traced the issue to the queries powering the at-a-glance KPI section of the Portal dashboard. To restore platform stability, the KPI section has been disabled. The remainder of the Portal remains fully available. There are currently no plans to re-enable this functionality until a redesigned solution has been implemented and successfully passed load and performance testing..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>09:47:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>09:49:44</var> GMT+0</small><br><strong>Postmortem</strong> - We traced the issue to the queries powering the at-a-glance KPI section of the Portal dashboard. The KPI section has been disabled. There are currently no plans to re-enable this functionality until a redesigned solution has been implemented and successfully passed load and performance testing..</p> ]]> Mon, 15 Jun 2026 07:00:00 +0000 https://status.retalia.cloud/incident/cmqezwg8709ho2ip9t315ey3l https://status.retalia.cloud/incident/cmqezwg8709ho2ip9t315ey3l Retalia Infrastructure Maintenance Type: Maintenance Duration: 57 minutes Affected Components: Public API, TOP, POP, Portal, POS, SQL May 10, 20:00:00 GMT+0 - Identified - Retalia will be undergoing critical infrastructure maintenance starting at **8:00 PM BST on Sunday, 10th May 2026**, and is expected to last approximately **1.5 hours**. During this period, Retalia may experience temporary service interruptions or outages. No issues are expected once the maintenance has been completed. May 10, 20:56:40 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 57 minutes

Affected Components: , , , , ,

<p><small>May <var data-var='date'> 10</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Retalia will be undergoing critical infrastructure maintenance starting at **8:00 PM BST on Sunday, 10th May 2026**, and is expected to last approximately **1.5 hours**. During this period, Retalia may experience temporary service interruptions or outages. No issues are expected once the maintenance has been completed..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>20:56:40</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 10 May 2026 20:00:00 +0000 https://status.retalia.cloud/maintenance/cmoiap4s6003o19tzmdjacd3v https://status.retalia.cloud/maintenance/cmoiap4s6003o19tzmdjacd3v Retalia Infrastructure Maintenance Type: Maintenance Duration: 1 hour and 9 minutes Affected Components: Public API, TOP, POP, Portal, POS, SQL Mar 8, 21:00:00 GMT+0 - Identified - Retalia will be undergoing critical infrastructure maintenance starting at **9:00 PM BST on Sunday, 8th March 2026**, and is expected to last approximately **1.5 hours**. During this period, Retalia may experience temporary service interruptions or outages. No issues are expected once the maintenance has been completed. Mar 8, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 22:09:06 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 9 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Retalia will be undergoing critical infrastructure maintenance starting at **9:00 PM BST on Sunday, 8th March 2026**, and is expected to last approximately **1.5 hours**. During this period, Retalia may experience temporary service interruptions or outages. No issues are expected once the maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>22:09:06</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 8 Mar 2026 21:00:00 +0000 https://status.retalia.cloud/maintenance/cmm0s4vt3018e31y1k4iqyppa https://status.retalia.cloud/maintenance/cmm0s4vt3018e31y1k4iqyppa Scheduled Maintenance Type: Maintenance Duration: 1 hour and 8 minutes Affected Components: TOP, POP, Public API, Portal, POS Dec 7, 21:00:00 GMT+0 - Identified - We will be performing planned platform maintenance to ensure ongoing security, stability, and performance. **Impact:** All services will remain available. We do not expect user-facing downtime, although brief moments of reduced responsiveness may occur. Dec 7, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 7, 22:07:55 GMT+0 - Completed - Maintenance has completed successfully. Apologies for any service-outage alerts that were triggered during this time. Type: Maintenance

Duration: 1 hour and 8 minutes

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing planned platform maintenance to ensure ongoing security, stability, and performance. **Impact:** All services will remain available. We do not expect user-facing downtime, although brief moments of reduced responsiveness may occur..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:07:55</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Apologies for any service-outage alerts that were triggered during this time..</p> ]]> Sun, 7 Dec 2025 21:00:00 +0000 https://status.retalia.cloud/maintenance/cmifyenuc00i12xsxn4k8lvlq https://status.retalia.cloud/maintenance/cmifyenuc00i12xsxn4k8lvlq Scheduled Maintenance Type: Maintenance Duration: 30 minutes Affected Components: POS, TOP, POP, Portal, Public API Sep 7, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 7, 20:00:00 GMT+0 - Identified - We’ll be performing a scheduled maintenance update that requires brief backend service restarts. * **When:** **Sunday, 7 September 2025, 9:00 PM** (Europe/London) * **Expected duration:** \~30 minutes * **Impact:** Due to backend restarts all services may be affected during this time. We’ll monitor throughout and post a note once complete. Thanks for your patience. Sep 7, 20:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’ll be performing a scheduled maintenance update that requires brief backend service restarts. * **When:** **Sunday, 7 September 2025, 9:00 PM** (Europe/London) * **Expected duration:** \~30 minutes * **Impact:** Due to backend restarts all services may be affected during this time. We’ll monitor throughout and post a note once complete. Thanks for your patience..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 7 Sep 2025 20:00:00 +0000 https://status.retalia.cloud/maintenance/cmf151fk2001j10p8y1769k92 https://status.retalia.cloud/maintenance/cmf151fk2001j10p8y1769k92 Imagine Infrastructure Maintenance Type: Maintenance Duration: 4 hours Affected Components: POS, TOP, POP, SQL, Third Party: Shopify → Shopify Admin, Portal, Public API Mar 31, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 1, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 31, 20:00:00 GMT+0 - Identified - Imagine will be undergoing critical infrastructure maintenance from 10:00 PM BST on Monday, 31st March 2025 to 1:00 AM BST on Tuesday, 1st April 2025 (a 4-hour window). During this time, Imagine will be unavailable. No changes are expected after the maintenance is complete. Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , ,

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Imagine will be undergoing critical infrastructure maintenance from 10:00 PM BST on Monday, 31st March 2025 to 1:00 AM BST on Tuesday, 1st April 2025 (a 4-hour window). During this time, Imagine will be unavailable. No changes are expected after the maintenance is complete..</p> ]]> Mon, 31 Mar 2025 20:00:00 +0000 https://status.retalia.cloud/maintenance/cm8wzp9wq000qu2ro568lfnn2 https://status.retalia.cloud/maintenance/cm8wzp9wq000qu2ro568lfnn2